HR INTAKE AND TRIAGE SOFTWARE

Create one digital front door for HR

Every HR matter starts somewhere.

Without structured HR intake and triage, HR teams spend too much time sorting requests, chasing missing information and deciding where work should go. Dazychain HR gives employees and managers one secure front door for HR requests, complaints, questions and workplace matters.

The problem: HR intake is often fragmented

HR requests arrive through:

  • Shared HR inboxes
  • Direct HR emails
  • Manager emails
  • Phone calls
  • Teams messages
  • Verbal conversations
  • HRIS notes
  • Payroll systems
  • Spreadsheets
  • Anonymous reporting channels
  • Safety systems

This makes it hard for HR teams to see, prioritise and manage work.

What goes wrong without HR intake and triage?

Requests are incomplete

HR teams spend time asking for missing employee details, dates, documents and context.

Work is misdirected

Requests may be sent to the wrong HR Business Partner, payroll team, recruiter or manager.

Sensitive matters are not flagged early

Complaints, disclosures and misconduct concerns need immediate attention and access control.

Employees get inconsistent service

Different request channels create different experiences.

HR leaders lose visibility

If work is not captured at intake, it cannot be properly reported.

Dazychain HR intake

Dazychain HR helps teams capture the right information at the start.

Structured HR request forms

Create forms for different HR matter types.

Dynamic questions

Ask different questions depending on the request type.

Mandatory fields

Ensure critical information is provided before the request is submitted.

Document upload

Allow employees and managers to attach supporting documents.

Matter creation

Turn each request into a structured HR matter.

Automatic classification

Classify matters by type, priority, confidentiality, risk and workflow.

Dazychain HR triage

Dazychain HR helps teams assess and route work.

Triage by matter type

Identify whether the request is payroll, employee relations, recruitment, onboarding, complaint, investigation, performance or another HR matter.

Triage by risk

Capture urgency, severity, confidentiality, business impact and escalation requirements.

Triage by ownership

Route work to the right HR Business Partner, payroll owner, Employee Relations specialist, recruitment team or investigator.

Triage by workflow

Apply the right process automatically.

HR INTAKE EXAMPLES

See the fields Dazychain captures for common HR requests

Payroll question

Employee namePay periodIssue typeAmount in disputePayslipTimesheetRequired correction dateFinancial hardship flag

Workplace complaint

Person raising the complaintPeople involvedIncident dateLocationDescriptionWitnessesDocumentsImmediate riskDesired outcomeConfidentiality level

Performance concern

Employee nameManager namePerformance issueFeedback historyActions takenProposed next stepFollow-up dateSupport required from HR

Recruitment request

Role titleHiring managerBusiness unitEmployment typeBudget approvalTarget start datePosition descriptionApproval pathway

Protected disclosure

Anonymous or named reportDisclosure typePeople involvedDescriptionSupporting documentsRetaliation concernLegal escalationConfidential classification

FEATURES AND BENEFITS

Everything you need to run a consistent HR intake and triage process

Benefits for employees

  • Clearer place to contact HR
  • Easier request submission
  • Better guidance
  • Faster acknowledgement
  • Fewer repeated questions
  • More consistent service experience

Benefits for managers

  • Clear process for raising HR issues
  • Better support for performance and employee relations matters
  • Less uncertainty about where to send requests
  • Better visibility of what HR needs

Benefits for HR teams

  • Better quality intake information
  • Faster triage
  • Reduced inbox management
  • More consistent classification
  • Better risk identification
  • Stronger reporting on demand

BUSINESS OUTCOMES

What changes when HR work is managed well

Faster HR response times

Requests are captured and routed more efficiently.

Better employee experience

Employees and managers know where to go and what to provide.

Reduced administrative effort

HR spends less time sorting, forwarding and chasing information.

Better people risk management

High-risk and confidential matters are identified earlier.

Stronger HR analytics

Structured intake creates reliable data for reporting.

Where HR teams use Dazychain every day

  • HR intake
  • HR triage
  • HR request intake system
  • Employee request management
  • HR helpdesk software
  • HR ticketing software
  • Payroll request intake
  • Workplace complaint intake
  • Employee relations intake
  • Protected disclosure intake

Replace scattered HR requests with one secure intake and triage process

Give employees and managers a better way to reach HR and give HR teams the structure they need from the start.

Dazychain platform screens

Summary

Dazychain HR intake and triage software helps HR teams manage employee requests, workplace complaints, payroll questions, recruitment requests, performance concerns and protected disclosures. It helps HR teams capture information, classify matters, assess risk, apply confidentiality, route work to the right owner and report on HR demand.