Can I search across email messages and attachments?

Yes. You can search email content and the content of filed attachments (e.g., PDFs and Word documents).

Do you capture full email threads?

No. Dazychain files selected emails rather than full email threads by default.

Do you support shared mailboxes or delegated access?

Outlook supports shared mailboxes. Gmail does not support shared inboxes or delegated access.

Does this work with Gmail and Outlook?

Yes. Dazychain supports both Outlook (Microsoft add-in) and Gmail (Gmail add-on). Gmail is supported for direct inboxes only.

Can I file emails and attachments to an existing matter?

Yes. From the add-in/add-on you can search for the relevant matter, then file the selected email and its attachments. It’s fastest when you don’t need to rename attachments.

Can I create a matter from an email?

Yes. You can create a new matter (project) from an email. Email details are captured automatically (sender, recipients, subject line, date/time, attachments), and the user confirms what should be filed and where.

What is inbox management for in-house teams?

Inbox management is the process of keeping email communication organised, searchable, and connected to matters (projects), so teams can retrieve context quickly and reduce reliance on personal email archives.

What are the core modules and what’s included in a standard subscription?

A standard Dazychain subscription provides access to all core modules, giving your team the complete suite of matter management tools right out of the box. Optional add-ons include Single Sign-On (SSO), AI functionality, Contract Automation, and Intake. All other features are fully included, allowing your team to take full advantage of the platform without any additional costs.

What’s your SLA / uptime commitment?

Dazychain is committed to high availability. Our platform is monitored continuously, and any issues are addressed promptly to minimise disruption for your team.

What does implementation cost include, and are there any ongoing fees?

Implementation is completely free, and ongoing training and support are included at no additional cost. This means you can get up and running quickly without extra budget approvals, and your team continues to receive expert help whenever they need it, at no ongoing charge.